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Seller Return & Replace Policy

PRODUCT RETURN POLICY

Sellers are required to accept returns within 30 days of the product being delivered to the Customer or Shipped Date to be precise.

  • These returns will be sent directly back to the seller with iBucket.pk

The most usual reasons for product returns after they are delivered are as follows:

  • Physically damaged delivery of the product >> Take a look at Packaging Details
  • Product delivered with missing parts or accessories >> Incomplete products not acceptable!!
  • A different item than the one ordered was delivered >> Always make sure you send the identical product as listed on iBucket.pk
  • Product no longer needed (wrong size, not as illustrated on image, poor quality) >> Always ensure product description & images are correct with appropriate details given

Customers are required to return the products in their original condition along with original packing, accessories, invoices and warranty cards.

Appliances Customer Return Window and Conditions Seller Policy
Large Appliances (refrigerators, freezers, washing machines, dryers, heaters, air conditioners, generators, power suppliers, kitchen large equipment) 7 Days, Replacement only (not eligible for return if the item is “No longer needed”). If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
Small Appliances (Home & Kitchen appliances) 7 Days, Replacement only (not eligible for return if the item is “No longer needed”). If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
     
Computing & Gaming Customer Return Window and Conditions Seller Policy
Laptops, Components, Storage, Processors, Printers, Scanners, Consoles & Video Games 7 Days, Replacement only (not eligible for return if the item is “No longer needed”). For products with a brand warranty, we may direct you directly to the warranty center for software related issues. If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
Peripherals & Accessories 7 Days, Replacement / refund (not eligible for return if the item is “No longer needed”). If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
Certified Refurbished laptops 7 Days, Replacement only (not eligible for return if the item is “No longer needed”). If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
Software Non-returnable. For software-related technical issues or installation issues in items belonging to the Software category, please contact the brand directly. Non-returnable. Only failed deliveries are returned to sellers.
Digital Goods Customer Return Window and Conditions Seller Policy
All Digital Goods Non-returnable and refundable (prepayment only) Non-returnable.
TVs, Audio & Cameras Customer Return Window and Conditions Seller Policy
Televisions, Speakers, Cameras, Lenses, Musical Instruments 7 Days, Replacement only (not eligible for return if the item is “No longer needed”). For products with a brand warranty, we may direct you directly to the warranty center for software related issues. If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
Accessories 7 Days, Replacement / refund (not eligible for return if the item is “No longer needed”) If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
Movies, Music Non-returnable Non-returnable. Only failed deliveries are returned to sellers.
Phones & Tablets Customer Return Window and Conditions Seller Policy
Phones & Tablets 7 Days, Replacement only (not eligible for return if the item is “No longer needed”) If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible.
Phones & Tablet Accessories 7 Days, Replacement / refund (not eligible for return if the item is “No longer needed”) If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
     
Sports, Fitness & Travel Customer Return Window and Conditions Seller Policy
Clothing , Apparel & Shoes 7 days return and refund; No questions asked! The Seller must always take back the product within 30 days from shipped date
Sports, Fitness and Outdoors 7 Days, Replacement only (not eligible for return if the item is “No longer needed”). If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
Travel & Luggage 7 days return and refund; No questions asked! The Seller must always take back the product within 30 days from shipped date.
Home & Living Customer Return Window and Conditions Seller Policy
Home Décor, Bedding, Bath, Home Improvements, Lawn & Garden, Household Supplies & Lighting 7 days return and refund; No questions asked! Custom made items labeled as non-returnable on their product detail pages can’t be returned. The Seller must always take back the product within 30 days from shipped date (subject to exceptions below). 
Furniture, Home Storage Supplies, Kitchen & Dining 7 Days, Replacement only (not eligible for return if the item is “No longer needed”) If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
Baby, Toys & Kids Customer Return Window and Conditions Seller Policy
Clothing, Apparel & Shoes 7 days return and refund; No questions asked! The Seller must always take back the product within 30 days from shipped date.
Baby & Toys 7 Days, Replacement / refund (not eligible for return if the item is “No longer needed”). If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
Fashion Customer Return Window and Conditions Seller Policy
Clothing , Apparel, Shoes, Eyewear, unbranded Jewelry, unbranded Watches 7 days return and refund; No questions asked! Custom made items, women’s Intimate apparel and men’s innerwear labeled as non-returnable on their product detail pages can’t be returned. iBucket.pk would require the Seller to take back the product within 30 days from shipped date. 
Precious Jewelry Non-returnable. Will remain non-returnable but only in special circumstances can be thought otherwise
Branded Watches Branded watches are not eligible for returns. For any issues, please contact the brand warranty center. Will remain non-returnable but only in special circumstances can be thought otherwise
Beauty & Health Customer Return Window and Conditions Seller Policy
Beauty, Personal Care & Health (including all Liquid Items) Non-returnable. Non-returnable. Only failed deliveries are returned to sellers.
Hair removal & Electronic Accessories 7 Days, Replacement only (not eligible for return if the item is “No longer needed”). If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
     
Other Customer Return Window and Conditions Seller Policy
Groceries Non-returnable. Non-returnable. Only failed deliveries are returned to sellers.
Office & Stationery Supplies 7 Days, Replacement / refund (not eligible for return if the item is “No longer needed”) If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
Books Non-returnable. Non-returnable. Only failed deliveries are returned to sellers.
Car Parts & Accessories, Bike Parts & Accessories, Helmets & other Protective Gear, Vehicle Electronics 7 days return and refund; No questions asked! The Seller must always take back the product within 30 days from shipped date.
Pet food supplies, harnesses, aquarium supplies, pet shampoos/ conditioners. Non-returnable. Non-returnable. Only failed deliveries are returned to sellers.
Occupational Health & Safety Products 7 days return and refund; No questions asked! The Seller must always take back the product within 30 days from shipped date.

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