Scope & Outline:

It outlines the processes through which claims can be made in order to put forward a claim for their inventory.

• All packages returned are to be accepted by the Seller
• If the Seller thinks he has received something which he did not send, then, he should fill out iBucket.pk’s claim form and forward it to us.
• All the necessary information needs to be provided by him in order to make sure that that the claim is valid

Timeline:

• It is compulsory to file a claim within 7 working days after receiving the returned item
• It is encouraged to receive the item returned within 30 days from iBucket.pk in order to avoid any inconvenience
• Any claim made after 30 days will not be entertained
• All claims will have a time of 15 working days to be resolved

Claim Results:

• The Seller will be compensated if iBucket.pk or the Customer is found guilty of mishandling the item
• If the claim form is delayed, a duplicate claim is made, packing guidelines not followed properly, proof of return is given to the Seller then in these circumstances the Claim shall not be entertained
• Reimbursements will be made in the next payment cycle

Proofs to be Attached by the Seller:

• Damaged packing – in this case the Seller should take pictures immediately when receives the return
• Damaged item – in this case the picture of damaged item along with packing should be taken
• Missing item – in this case take a picture of the empty parcel being returned, to make your claim stronger take a photograph or film a video at the time of disbursement
• Missing parts – in this case take photographs of any missing parts and a reference picture showing the complete product with all the parts intact.
• Incorrect item returned – in this case take a picture and let us know that this was not the item you had sent
• Item returned after 30 days – in this case take a picture of the packaging and receiving letter showing the date and time of receiving.